Minimum Requirements

Grade 12

Relevant Tertiary Qualification in Logistics, Supply Chain Management, Transport management an advantage Intermediate computer literacy level in MS Word, PowerPoint and Outlook

Knowledge of WMS systems

Proficient in Excel/PowerPoint for data management and reporting

Job Related Requirements

• 2-5 years relevant experience in:
• Retail industry (Transportation Role)
• Planning, scheduling & balancing of workload
• Supply chain environment
• Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment
• Transporter service level management
• Intricate understanding of synergies to be able to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI
• Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport)
• Sound and proven skills in Organizing, Directing, Controlling &
• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.
• A sound understanding of the Supply
• Good understanding of domestic and cross border/international transport requirements
• Focus on compliance levels with regards to documentation and export & import controls
• Good interpersonal skills for client account
• Must be able to build and maintain strong relationships with customers (internally & externally)
• Must have the ability to handle conflict on a tactical and operational level
• Must be able to communicate effectively and efficiently with all levels of management
• Punctuality and good time management skills are essential elements for this position
• A good understanding of MRP management principles
• Very good analytical skills, and ability to think logically
• Must be able to work under pressure
• Assertive
• Forward Thinking
• Pro-active solution driven/orientated
• Self-Motivated
• Good with people
• Taking responsibility and accountability
• Attention to detail
• Sense of urgency

Added Advantages for the role

• Retail experience & understanding
• ERP / MRP / Planning & Scheduling systems exposure
• Exposure to strategic clients and communication channels
• Excellent reporting skills

Main purpose of the role

This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.

• Transporters deliverables / SLA management
• Reporting to relevant stakeholders
• Co-ordinating/Consolidating all the information from various transporters in a presentable manner
• Invoice management and execution
• Build and maintain a strong business partnership with the existing customers &
• Consciously looking for value adding opportunities to improve current processes and deliverables as per the client contract
• Overall service and development within the transportation space
• Good understanding of domestic and cross border/international transport requirements
• Ensuring compliance with regards to documentation and export & import controls
• Proactively driven to identify, action, and manage on deliverables

Duties and Responsibilities

• Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner
• Understand the client’s business & requirements
• Understand the client’s customer requirements
• Develop a strong, trusting relationship with clients and transporters
• Deep understanding and execution of contractual SLAs & KPI’s
• Proactively driven to identify, action, and manage on deliverables
• Adherence to HSE compliance and responsibilities
• Adherence to tasks not stipulated in job profile e., audit compliance, adhoc duties due to operational requirements.
• Maintain various reports in line with KPI and contractual
• Complete daily system checks to ensure all data to and from the transporters system is working
• Daily team meetings with various stakeholders, aligned to client and transportation deliverables
• Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI
• Support in creating and maintaining processes, SOP’s, Work Instructions
• Training and role out of change management processes
• Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity
• Have clear and consistent communication within operation and between the warehouse, transporter and client toensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations
• Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product
• Invoice management and execution
• Good understanding of domestic and cross border/international transport requirements
• Focus on compliance levels with regards to documentation and export & import controls

Tagged as: Coordinator, ERP, Logistics, Transport, WMS