Main purpose of the role

Key Account Manager, responsible to grow and a retain a portfolio of clients.

Duties and responsibilities

Managing multiple clients according to the stages in a client life cycle

Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client Creating and maintaining the client information pack

Manage the opening of accounts process – and continuous updating of client information

Be accountable for the contract negotiations process, understanding and mitigating the riskidentified Presenting to and implementing new products, processes, and strategies with client (s) Management of client queries

Quality checking estimates and ensuring they are submitted on time Compile client specific business reports and quality checking dataintegrity Identify Opportunities for growth within the client’s business

Record under threat and lost accounts on CRM system

Manage service level agreements through reporting and reviews including identifying exceptions andcorrective actions

Facilitate rate negotiations and increases

Arrange and control customer action plan processes forclients Identify and report on quantified value for clients

Take meeting minutes and follow through to close out

Manage client debtors to keep within the agreed payment terms and resolve queries in days salesoutstanding Ensure standard operating procedures are signed off by the clients, documented and maintained

Ensure complies with client health, safety and environment requirements Compile monthly revenue reports for clients and portfolio

Co-ordinate available client logistics training

Minimum Requirements

Minimum of 5 years’ experience in FreightForwarding. Own vehicle a must, driver’s license, ability to travel

Qualifications

Matric – Essential

CW, MS Word, Excel, PowerPoint, and Outlook

Tagged as: Customer Service, Freight, Logistics, Sales, Sea