Manager, Client Retention, Air & Sea – Cape Town – (Ref 5073)

Main Purpose of the Role

Ensure business retention within a business unit through continuous growth, innovation and quantified value thereby ensuring client-centric relationships

Job Related Requirements

•  3 Years experience as a Sales Executive or Key Accounts Manager, including 1 year exposure leading / managing a team.
•  1 Year experience in presenting to internal and external stakeholders.  P&L management experience.

Other Minimum Requirements

Must have reliable transport to and from work

Must have a valid, unendorsed Code 08 drivers licence

Ability to travel nationally and internationally when required  Willing to work extended hours when necessary.

Electives

•  Exposure to SCOR
•  Must have a high level of selling and public relations skills
•  Must be able to build and maintain strong relationships with customers   Musthave the ability to sell on a strategic, tactical and operational level
•  Punctuality and good time management skills are essential elements for this position  Must be able to work under pressure

Duties & Responsibilities

•  Lead and manage the team to protect the existing profitable clients through a specific process in terms of account management to ensure sustainability and growth of the business.
•  Ensure growth of the existing client base by implementing appropriate increases timeously.
•  Develop and initiate industry and product relevant solutions and best practice to differentiate as market leaders.
•  Manage and lead the retention team based on performance measurement to ensure profitable growth, service excellence and client centricity.
•  Ensure service excellence by recruiting and developing high performance team members.
•  Effectively interact / liaise with relevant stakeholders in order to achieve five star qualities to the client.  Compile budgets in order to forecast accurately and plan for sales and operational planning.
•  Lead the retention team in line with the company’s strategic initiatives within and across business units.
•  Identify areas for development, develop training material; facilitate training and gap analysis of individuals in line with career pathing.

Email admin1@smartplacements.co.za or upload your CV.

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Salary : R90,000

Tagged as: Freight, Key Account Manager, Manager, Sales Logistics, Sea