Head of Ocean Freight – (Ref 5080)
Full TimeBookmark Details
SMARTNETWORK (SMARTPLACEMENTS)
Manage, control, and develop the Ocean freight (OFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets andhuman resources. Achievement of EAC targets for OFR as per budgets in the country.
| Key tasks | Overall goals / Typical
measures |
| Customers
§ Identify and develop potential, sustainable customerrelationships § Respond to customer enquiries / complaints § Lead in engagements and strategic customer interfaceswith Key Account Contacts § Provide leadership in the areas of product and business development, resource utilisation, Country organization and activities § Support and co-ordinate the development, implementation and localisation of key initiatives and programmes § Facilitate and support country’s efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies § Establish KPI’s and obtain agreement & commitmentfrom Country management § Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements § Carrier contact/negotiation (OFR) according tocorporate policy and local requirements. |
§ Existing customerretention & continued patronage
§ Timely & amicable settlement of customer issues § Market Share § No. of new accounts acquired § Revenue potential of new accounts § Alignment of Country OFR plans with country/regional/ global standards § Maintenance of healthy trade relationships § Achievement of agreed KPI’s § Regulatory requirements are met |
| Stakeholders
§ Carrier contract/relationship and performancemanagement § Interact with commercial team (at country level) in termsof pricing § Defines, implements, monitors and enforces service and quality standards, in cooperation with productmanagement (in Regional Office) § Responsible for EBIT result at country/country group level OFR. |
§ Compliance to corporate policy
§ Win-win partnership/contract/business arrangements § Defined KPI’s/Performance Dimensions § Achievements of KPIs § Quality input provided for marketing & pricing policy development § Defined quality measures Achievement of quality KPI’s |
| Process
§ Full P & L responsibility for OFR and ensure OFR delivers to agreed budget. § Ensure OFR compliance with industry and internal DGF policies and standards. § Participating in customer solutions development and implementation of new accounts. § Ensure OFR is optimal resourced to meet servicestandards. § Visit customers to maintain customer relationships, research customer needs and monitor customer satisfaction. § Maintain relationships with suppliers and manage supplier performance. § Monitor the OFR, customer and shipment profitability. § Oversee and assist with estimates and RFQs/tenders. § Ensure timely processing of invoices in line with DGF financial controls § Ensure continuous improvement by implementing First Choice, Station Improvements and adherence to quality policies. § Grow OFR revenue and market share in collaboration with sales and OFR product. § Produce weekly, monthly reports and other ad-hocreports as maybe required by management. |
§ Market Share
§ Revenue Size § Costs/Profitability § Annual Budget and Re- estimates § Achievement of Business Plan § Consistent organization structures and measures § DOE (direct operating expenses including personnel expenses) as % of GP § EBIT as % of net sales § Efficient & effective use of resources § Continually improved productivity § Preferred Carrier adherence as per Financial Budget § Operational KPI’s as per target |
| People management
§ Determine organizations structure, roles andresponsibility and performance targets for the function § Develop a culture of quality, service excellence (forinternal customers), flexibility and cost consciousness § Develop a team spirit and multitasking capabilities within the team § Plan, organise and direct an efficient and effectivefunction § Develop KPI’s with team members and monitorindividual |
§ Employee satisfaction.
§ Availability of required skills with excellent understanding of business § Optimum utilization of resources § Positive “can do” attitude § Influence evidences |
| performance
§ Conduct performance appraisal, including coaching § Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets § Identify training needs and opportunities to develop a highly skilled functional department |
throughout organization
§ Unplanned staff turnover § Employee development § Succession planning § Employee accountabilityand performance |
Job Requirements
Skills / Qualifications
| Key capabilities/Competencies | Competence
Competency segment ‘Business’
Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Competency segment ‘Leadership’ Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environmentthat fosters learning, growth and development to improve capability to |
| achieve the strategic vision.
Building and Leading Teams: Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperationamong team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance. Competency segment ‘Personal’ Influencing: Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.
Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information. Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered. |
|
| Expected years of experience (Minimum) | § Minimum 10 yrs in Logistics Industry
§ Must have worked at the position of Oceanfreight Manager for at least 5 years in a reputed Organization |
| Expected Educational Qualifications | § Degree in business Management or a related field |
Apply by e-mail with your CV with a photo to admin1@smartplacements.co.za or upload your CV on our website.
- Create a User with a photo
- Upload your CV with a photo
- PLEASE TAKE NOTE THAT USERS AND CV’S WITHOUT PHOTOS WILL BE DELETED
Share
Facebook
Twitter
LinkedIn
Telegram
Tumblr
WhatsApp
VK
Mail