Operations Manager – Mining (Johannesburg & Durban) (Must Have Sea and Air)-6705

Education:

• Matric or equivalent thereof.
• Diploma/Degree in Freight Forwarding, Logistics, Project Management, Engineering, or Finance.

Experience:

o     Minimum of 5 years working in a supervisory or managerial role.

o     At least 5 years working experience in a customer-facing role.

o     General knowledge of customs procedures will be an advantage.

Key Job Functions:

1. Operations

•      Outputs and Responsibilities: 

o     Manage team planning and execution of operations for clients’ full shipments, which may involve transportation from vessel to mine or mine to final POD.

o     Coordinate with internal stakeholders to provide forwarding services in line with customer requirements, including internal and local transport services, international and local rail services, terminals, customs, ocean freight, etc.

o     Oversee daily management of warehouse receipts, volume forecasting, dispatching, and stock management.

2. Administration

•      Outputs and Responsibilities:

o     Oversee the management of billing to customers in line with quoted rates and costs.

o     Manage operational files, shipping ledgers, creditors, and acquittals.

o     Focus on the management and reduction of sin costs such as demurrage, standing time, unforeseen costs, overtime, etc.

3. Team Management

•      Outputs and Responsibilities:

o     Oversee management of team leave and working hours.

o     Supervise team workload distribution and operations, including local and regional duties.

o     Foster the team’s development and morale through ongoing support and training.

4. Reporting

•      Outputs and Responsibilities:

o     Ensure timely daily reporting to customers in line with their requirements.

o     Prepare weekly reports internally for senior management.

o     Promote enhancements and continuous improvements in operations.

5. Commercial Support

•      Outputs and Responsibilities:

o     Provide support to the commercial team.

o     Maintain and strengthen existing customer relationships, ensuring customer satisfaction.

o     Identify potential new customer developments.

6. Financial Control

•      Outputs and Responsibilities: 

o     Manage overdue client accounts, collaborate with the Financial Manager to recover funds, resolve queries, and provide feedback.

o     Ensure creditors’ invoices are captured accurately and addressed as required.

o     Ensure up-to-date invoicing and that all documents are returned promptly to customers to avoid penalties.

o     Oversee file structures and ensure no loss files exist, while continuously improving processes.

o     Ensure the timely payment of debtors and resolve any related queries.

o     Maintain accuracy and timeliness in updating internal systems daily.

7. Review and Maintain Operational Processes

•      Outputs and Responsibilities: 

o     Continuously assess operational processes to improve efficiencies and profitability across the division.

o     Regularly review systems to ensure controllers input data accurately and on time.

o     Ensure all transactions are processed efficiently and accurately.

o     Ensure all creditors and debtors are processed according to company standards and requirements.

8. Manage Key Accounts

•      Outputs and Responsibilities: 

o     Take ownership of key internal and external accounts, managing shipment files as needed.

o     Assist clients with queries related to operations and documentation required for successful transport processes.

o     Manage portals and monitor KPIs.

9. Risk Management

•      Outputs and Responsibilities: 

o     Proactively manage and mitigate all risks, including credit vetting for clients, cargo security protocols, reputation, and any financial risks to the business.

10. Customer Services

•      Outputs and Responsibilities: 

o     Maintain the highest standards of customer service and promptly address client queries.

o     Lead the implementation of process changes to enhance efficiency and customer service levels.

o     Manage key strategic projects outlined by the business.

o     Assess current operational processes and implement necessary changes for improved efficiency.

11. General

•      Outputs and Responsibilities: 

o     Demonstrate diplomacy and effective communication when working with others.

o     Be available for overtime as required.

o     Be willing to travel as necessary for business needs.

Salary offered : Negotiable

Apply : By e-mail with CV with photo added on your CV to admin1@smartplacements.co.za

 

Tagged as: Global Logistics, Logistics, management, Project Management, Sea and Freight