Account Manager – PE – (Ref 5093)

Computer Literacy Intermediate Proficiency in:

Microsoft office Suite

CargoWise 1

Job-Related Requirements

• Minimum of 2 years’ experience in Freight Forwarding environment end to end process
• Minimum of 2 years’ experience working in a client retention capacity

Electives

• Client liaison
• Forwarding experience
• Proven track record of service excellence
• Experience in managing freight RFQ’s and tenders.

Duties & Responsibilities

DAILY

Assist with any queries customers may have and work with operations in updating and resolving as required.

Compile estimates when required.

Attend daily meetings with operations to improve customer service.

Monitor the communication and distribution of status reports.

Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or hand carry’s.

Updating and maintaining CRM system (MS Dynamics).

Compile estimates when required.

WEEKLY

Weekly operational meetings with customers.

Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s). Facilitating operational meetings between client and operational controllers.

Identifying opportunities for extension business growth / insurance / customs consultancy.

Focusing on customer requirements and driving continuous improvements.

Deliver quantified value to customers by designing and implementing supply chain solutions that benefit the customer.

Attend to all stakeholder queries and requests (internal & external).

Work with other business units to develop long-term customer partnerships with all divisions.

Update SOPs for client and internal business process as well as CIT documents.

Keep Records on MicroSoft Dynamics up to date with all meetings, leads, opportunities and client contact information.

 

MONTHLY

Compiling monthly management reports and present to customer monthly

Manager customer statements and overdue, as well as actively working with operations and finance to solve any invoice queries the customer may have.

Maintaining and updating rate profiles

Manage cooks tours.

Manage and resolve CSP surveys and feedback.

Review customer GP report and feedback to management on portfolio growth.

Present opportunities for additional revenue and business growth within your designated customer portfolio.

 

OTHER DUTIES

To build the Port Elizabeth branch culture.

Covering of fellow employee’s desk during absence as a result of sick leave or annual leave Customer dinners and general entertainment as and when required.

Managing customer tenders and RFQ’s ensuring and re-securing existing business and gain additional lanes where possible.

Manage and assist with ISV’s.

Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.

Manage annual price increase process

Salary: Highly Negotiable

Email admin1@smartplacements.co.za or upload your CV.

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2. Upload your CV with photo
3. CV’S and Users created without a photo will be deleted.

Please note that due to the volume of applications we receive, only shortlisted candidates will be contacted.

In case no contact was made with you with 2 weeks after your application, please consider your application as unsuccessful.

Kindly visit our website soon again to see the new Job Opportunities.

 

Tagged as: Account Manager, Cargowise, Freight Forwarding